Service & Support

Regular and sustainable system maintenance forms the basis for stable operational readiness and a long service life. Low failure rates minimize our customers' expenses and thus reduce costs for unnecessary and lengthy process interruptions. In addition, intelligent service concepts minimize administrative work for our customers and allow them to focus on their core business.

Service for more than 45 years

COT has stood for high-quality service for more than 45 years. Experienced and highly trained staff offer our customers a wide range of solutions, from system installation and on-site service to data analysis and program creation. Service concepts in a wide variety of forms offer our customers a wide range of options and can be tailored to their individual needs. In particular, the environmental conditions prevailing at the installation site are taken into account.

Service packages

Standard modules for everyday topics - our service price list.
If you are interested, you can obtain the prices from your sales representative.

Hotline

A multilingual telephone support team is available to assist our customers. The extensive experience and high-quality training of this team enables us to restore the operational readiness of the systems at short notice by providing telephone assistance. If a problem cannot be solved by telephone, we have our own highly trained service technicians throughout Germany who will be happy to assist you with a problem on site. If you need service and support, please call us on +49(0) 6071/927-128! We will be happy to help you.

On-site service

With our Germany-wide network of service technicians, we offer you a competent and experienced service that is always there for you when you need it. Not only do we provide you with the hardware and software you need, we also ensure that everything runs smoothly after installation. This includes on-site installations, maintenance and repair of printing systems and much more.

In the event of a problem, we offer you short-term on-site appointments for fast and professional troubleshooting. Above all, this saves you time and money for sending in the devices, as it is often only small things that are needed to make a defective device functional again. If the spare parts required or necessary for a job are missing, we can send them to our technicians by overnight express.

Would you like to arrange a service appointment? Then use our contact form or contact our central service hotline.